Governance and Roles

Role	Responsibility
Project Sponsor / Steering Authority	Owns the final acceptance decision and approved residual risk.
UAT Manager	Owns scope, schedule, assignments, triage, reporting, evidence completeness, and the sign-off pack.
Business Process Owners	Confirm business outcomes and approve process-level acceptance.
UAT Testers	Execute assigned cases, use controlled data, capture evidence, and report defects.
CIS Project Team	Maintains the release and environment, investigates defects, provides fixes, and supports retesting.
Infrastructure / Security Support	Validates environment, identity, logging, backups, monitoring, and technical escalation.
LVD Representative	Validates valuation, evidence, review, return, approval, and downstream integration.
Payment / Integration Representative	Supports controlled payment responses, integration incidents, and reconciliation.

Recommended role coverage

Coverage group	Representative accounts
Platform	System Super-Admin
Central	Central Finance Admin, Central Operations Manager
Entity	Entity Admin
Specialist	GIS Analyst, Billing Officer, Property Officer, Customer Service Representative
Assurance	Inspector / Auditor
Field	Revenue Collection Agent, Supervisor
Public	Ratepayer / Public Portal User
Partner	LVD User, Reviewer, Approver

Segregation principles

• Testers use individually assigned accounts.
• Users do not approve their own restricted transactions unless explicitly permitted.
• Financial corrections use the controlled workflow instead of direct record editing.
• Access is limited to the assigned entity, territory, process, and data scope.