Ratepayer Guidelines¶

Ratepayer Portal¶

Register with accurate identity and contact information and complete verification.
Link a property only through the approved ownership/authorization process.
Confirm property, billing year, amount, status, charges, and payment method before selecting Pay.
Confirm a payment once. Do not refresh, go back, or pay again while processing.
Use Payment History to verify the final state after an interrupted or delayed payment.
Treat a receipt as settlement evidence only when the transaction is verified.
Submit factual claims under the correct category and retain the claim reference.
Sign out on shared devices and never send a password or OTP to an agent or support officer.

Install only the approved build/store listing and confirm the publisher and environment.
Grant camera, location, or notification permissions only when the feature requires them.
Keep the device screen lock active when biometric sign-in is enabled.
Use a stable connection for payment and verify history before retrying after interruption.
Protect downloaded receipts because they may include personal or property information.
When reporting an issue, provide platform, OS, app build, device, network, time, and a masked reference.