| Sign in and select context |
Open the approved Admin Panel, authenticate, confirm your role, and select the correct entity/assembly. |
| Manage users safely |
Assign the minimum required role and entity scope. Suspend access instead of sharing or reusing accounts. |
| Find a ratepayer or property |
Search with an approved identifier and confirm at least two attributes before changing data. |
| Generate or review bills |
Confirm property, ratepayer, billing year, valuation/rating basis, and adjustments. Preview totals before issue. |
| Verify collections |
Match reference, method, amount, charges, bill, payer, property, source, and final verification state. |
| Issue receipts |
Generate a receipt only from a verified transaction and confirm all required identifiers. |
| Handle claims |
Validate evidence, assign the officer, record requests and updates, and close with a clear resolution summary. |
| Run reports |
Set entity, period, source, and payment method. Compare summary with detail and document filters. |
| Review audit history |
Search by actor, module, action, and time. Escalate unexpected privilege, deletion, approval, or transaction-status events. |