| Cannot sign in |
Check the approved URL/app and username. Use recovery if available. Contact support after controlled attempts. Never disclose password/OTP. |
| Record not found |
Confirm entity, identifier, and filters. Do not create a duplicate until the business owner or support confirms. |
| Payment pending |
Record the reference and time; check history/status; do not repay until the final state is verified. |
| Duplicate payment suspected |
Stop further action, preserve references, and escalate immediately to the UAT Manager and Finance. |
| Wrong personal/property data visible |
Stop, sign out, capture minimal masked evidence, and escalate as a privacy incident. |
| App sync/network issue |
Do not uninstall or clear app data unless instructed. Record queue/status, device/build/network, and contact support. |