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Field Agent Guidelines

  • Use your own agent account and confirm the assigned area/workload.
  • Search with a trusted identifier and verify ratepayer, property, billing year, balance, and status before collection.
  • Select the exact collection method and confirm the amount and charges with the ratepayer.
  • Press Confirm once. If delayed, check transaction/synchronization status before any retry.
  • Issue only the official iDARMS receipt and confirm its payment/reference status.
  • When offline operation is enabled, explain the status to the ratepayer and synchronize as soon as connectivity returns.
  • Reconcile Cash, Card/Bank, Mobile Money, and POS totals at the end of the shift.
  • Report every variance and complete the required handover.
  • Do not retain ratepayer screenshots or files outside approved tools.
  • Sign out before handing over the device.